FAQ's

Beds

We are eternal animal lovers and believe our pets (like yours) deserve the absolute best! George Barclay designers have been innovating dog beds for over 20 years and their beds have always been about superior support and comfort. All covers are easily removed and machine washable, with inner cushioning that is fully protected with water-resistant liners, with the added benefit of the highest quality fabrics sourced from around the world.

Start by observing what the preferred sleeping position of your pet is. We recommend using the dog bed selector tool, however if in doubt all our pet bed sizes and measurements are listed in our size guide.
If you still unsure, feel free to contact us on at hello@creaturesofcomfort.com.au

No, unfortunately with some dogs, nothing is completely indestructible. However, George Barclay dog beds are able to withstand a lot of wear and tear, as they are designed and fabricated with the highest quality fabrics and materials. We receive lots of positive feedback from customers about how well their dog bed has lasted.

Yes, ALL George Barclay bed covers unzip easily, are machine washable and then hang to dry. Do not wash the cushion inserts as they are inside water-resistant protective liners. Simply wipe the outside with a cloth and warm water with mild detergent. 

George Barclay beds are produced in one of 10 styles/sizes. Additional covers are available to purchase for almost all George Barclay dog beds. Therefore, you can simply buy an additional cover in a different style/colour for when your bed’s original cover is in the wash, or when you simply want to change up the décor around your home. 

George Barclay continues to develop their beds and range of colours to ensure the range includes options which are attractive for all decors. They are currently in the process of manufacturing more George Barclay products, including new, exciting colours. You can sign up to receive notifications when these new products arrive in stock by entering your details on the product page or signing up to our newsletter in the footer of any page.

For full product cushioning details please refer to Our Technology 

Our orthopaedic dog beds are designed to be supportive and comfortable for all pets and are ideal for smaller breeds, all puppies and larger breeds who love more cuddly cushioning as they are produced using a blend of memory foam and high-density foam which easily mould around the shape of your dogs’ body.

Our Memory Topper mattresses are a dual layer construction ideal for all dogs and superior for older dogs, those with arthritis or mobility issues and any dog post-surgery. They are firmer, with superior comfort and supportive characteristics, but easier to get in and out of as well.

Orders & Shipping

Yes, you can. As long as we haven't shipped it yet, you can add, change or cancel your order. Just email us at hello@creaturesofcomfort.com.au.

When you enter your shipping address in checkout, ensure it is correct as we cannot change it once your order is dispatched. Please contact us immediately via email at hello@creaturesofcomfort.com.au if your address was entered incorrectly.

Once your order is shipped, we will have to redirect your order back to us and re-ship it; delaying the delivery time. Parcels which are returned to us as undelivered will incur a re- dispatch fee. Freight charges paid on the original dispatch are not refundable under any circumstances.

Shipping charges are calculated at the time of ordering, to obtain an exact shipping charge please add the item to your basket, then begin the checkout procedure. Because our beds are quite large the delivery cost is not only based upon weight, but also volume.

We ship from our warehouse in Fremantle, Western Australia.

We use multiple national carriers to obtain the best shipping price for you.

You will receive an e-mail confirmation once your order has been created. You will receive another e-mail notification with a tracking number once your order has been shipped.

We’ll send you an email when we have dispatched your order.

We totally understand that you are excited to receive your Creatures of Comfort purchase, which is why we are committed to dispatching all orders as quickly as possible. We aim to dispatch orders within 2-3 business days and our carriers will get them to you as soon as possible. Please note due to COVID-19 and higher online shopping demands, delivery times may be longer than normal.

Creatures of Comfort ships nationwide across Australia. We also can ship internationally. If you are located outside of Australia, please contact us directly to arrange a shipment quote. International Shipping requires a signature upon delivery. Please note that any international customs fees or charges are the responsibility of the customer.

At this stage, we currently do not offer pick-ups. However, if there is a pet show we’re attending we’ll let you know via our social media channels and we encourage you to come along with your four-legged friend and check out the products yourself!

We accept Visa, Mastercard, American Express and PayPal.

For privacy reasons and proof of delivery, we require a signature upon delivery. If no one is home to sign for your parcel, it will be taken to your closest pick-up location. You’ll be advised as to where to pick up your parcel. You can see the status/location of your order with the tracking details provided via email.

If you combine a pre-sale product with any other products in the same order, it is assumed that you are willing to wait for them to be shipped together. If you wish to receive the other product/s separately, please get in contact with us via email at hello@creaturesofcomfort.com.au, so that you we arrange a separate payment of shipping for us to post your order separately.