Exchange & Refunds

OOPS! I ORDERED THE WRONG ITEM

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.


To be eligible for a return or exchange, your item must be unused and the box unopened.


For a refund, you must arrange shipping back to us at your cost.
We allow exchanges for a different size, style or colour if the box is unopened, however you must arrange shipping back to us at your cost, plus shipping of the new item to you.


Contact us at hello@creaturesofcomfort.com.au if you would like to return or exchange your item. The item must be in perfect condition and the box unopened for a refund or exchange to be granted.


Once your return/exchange is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund/exchange.
If the item is in perfect condition, we will process your refund to your original method of payment.


Please allow seven (7) working days for your refund to show up on your statement. If you haven’t received your approved refund after seven (7) working days of us notifying you of the return item receipt, please contact us at hello@creaturesofcomfort.com.au. 



OOPS! WE SENT THE WRONG ITEM
If the wrong product has been sent to you, then please contact us at hello@creaturesofcomfort.com.au and we will confirm with you and send the correct item ASAP at our expense and will arrange the return of the incorrect item with you directly.

FAULTY ITEMS
Faulty items will be replaced as per the Australian Consumer Law. If you have received a faulty item, please ensure you take a photo of it and email us at hello@creaturesofcomfort.com.au. We’ll then be in touch and provide you with the steps as to how to proceed.

HAPPINESS GUARANTEE


Our #1 priority at Creatures of Comfort is your happiness and your dog's comfort. We stand by the quality and longevity of our products 100%! If you have a problem, we will work with you to solve it. Just reach out to us at hello@creaturesofcomfort.com.au. We are here for you and your pets. Happiness. Guaranteed.



100% MONEY BACK GUARANTEE ON OUR DOG BEDS


We believe the George Barclay England dog beds are the best value for money orthopaedic dog beds in the Australian market. We stand by the quality and longevity of our dog beds 100% and we know you’ll love them as much as we do! In fact, if for any reason you’re not completely satisfied, and you can find a better quality dog bed in Australia at a better price, we’ll give you your money back.


 
Simply e-mail us at hello@creaturesofcomfort.com.au, return your dog bed to us and we’ll issue a full refund of the original purchase price.